Shipping policy

Shipping Policy

Shipping Policy – Ayeli Store

Thank you for shopping with Ayeli Store. We are committed to delivering your order quickly, safely, and reliably.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

Estimated delivery times may vary depending on your location:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • United Kingdom: 5–10 business days

  • Australia: 7–15 business days

  • Europe: 7–15 business days

  • Other International Locations: 10–20 business days

Please note that delivery times are estimates and may be affected by weather, customs processing, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Ayeli Store may offer Free Shipping on selected products or promotional orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment until it arrives.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. Ayeli Store is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delays

While we strive to deliver all orders on time, unexpected shipping delays may occur due to weather conditions, customs inspections, carrier issues, or high shipping volumes. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment or order, please contact our customer support team.

Email: support@ayelistore.com

Thank you for choosing Ayeli Store. We appreciate your business and look forward to serving you.